Privacy Policy
Last updated: April 30, 2026
Turn Appliance Repair ("we," "us," or "our") operates the website turnappliance.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for appliance repair services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
1. Information We Collect
We may collect the following types of information:
- Contact information — name, phone number, and email address you provide when submitting a quote request or contact form.
- Service information — appliance type, issue description, and address you provide when booking a repair.
- Usage data — pages visited, time spent on the site, browser type, device type, and IP address, collected automatically via Google Analytics and Google Tag Manager.
- Communication records — records of phone calls, texts, or emails exchanged with our team.
2. How We Use Your Information
We use the information we collect to:
- Schedule and perform appliance repair services
- Contact you about your service request or appointment
- Send follow-up communications and service reminders
- Improve our website and understand how visitors use it
- Respond to your inquiries and provide customer support
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze website traffic and improve your experience. Specifically:
- Google Analytics (GA4) — collects anonymized usage data to help us understand visitor behavior.
- Google Tag Manager — manages tracking scripts on our site.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings.
4. Third-Party Services
We may use third-party services to operate our business, including:
- Formspree — processes form submissions from our website. Formspree's privacy policy is available at formspree.io.
- Google Analytics / Google Tag Manager — web analytics provided by Google LLC.
- Telephone service providers — for call handling and communication.
These third parties have their own privacy policies and we encourage you to review them.
5. Data Retention
We retain your personal information only as long as necessary to provide services to you and comply with our legal obligations. Contact and service records are generally retained for up to 3 years. You may request deletion of your data at any time (see Section 7).
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you
- Correction — request that we correct inaccurate data
- Deletion — request that we delete your personal data
- Opt-out — opt out of marketing communications at any time
To exercise any of these rights, please contact us at info@turnappliance.com or call (818) 968-2468.
8. California Privacy Rights (CCPA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us using the information in Section 7.
9. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
10. Links to Other Websites
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the site after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Turn Appliance Repair
- Phone: (818) 968-2468
- Email: info@turnappliance.com
- Service area: Burbank & Greater Los Angeles, CA · Las Vegas, NV